Article · April 19, 2024
Humanity in Health Care
AI as a support team, not competition. A conversation about empathy, access and the everyday administrative work around care.
Trinity University
Read the articleReimagine How Work Is Done
Transform Healthcare Operations with AI-Powered Automation
Less busywork. More time for the work that matters most.
Our Origins
The work started before Omaiven.
Jerold McDonald was working inside healthcare administration, leadership and operations, using technology and early automation to rethink how work got done.
Ani Bagepalli was building across artificial intelligence, machine learning, natural language processing and other emerging technologies.
In 2018, those paths converged around a question: What if we applied that intelligence to the everyday work of healthcare?
Omaiven was built to find out.
Our Philosophy
Unlocking Time. Amplifying Humanity.
We envisioned healthcare without the busyness: unlocking time by automating administrative tasks, to reduce costs and increase access to care.
Our Mission
1 Billion
Minutes
Our ambition was to save one billion minutes of busywork across healthcare. Time back for judgment, relationships, care and empathy. Ultimately, fewer barriers between people and the care they needed.
The beginning of the product journey
Meet Mia
Mia was Omaiven’s initial AI assistant: an early expression of using AI and automation to take on administrative healthcare work. As it developed, Mia supported scheduling, COVID-related questions and transportation needs, helping patients connect with care.
Mia in MedCity NewsBring Your Own Tech Stack
We worked across the technology healthcare organizations already depended on, connecting existing systems rather than requiring every core system to be replaced.
From Mia to a Digital Workforce
As we built, deployed and learned, the idea grew beyond a single assistant. Capabilities expanded across administrative workflows into a Digital Workforce working alongside healthcare teams, giving people more time for judgment, relationships and care.
- 01
Mia
An AI assistant for administrative healthcare work.
- 02
Expanding capabilities
Learning through deployments and additional workflows.
- 03
Digital Workforce
Broader operational capacity alongside healthcare teams.
- 04
AI Platform
Across healthcare operations and existing technology.
What We Built
The AI Platform for Healthcare Operations
AI-powered automation for the work between a patient and care. We built across the operating surface of healthcare, alongside the teams and systems already there.
- 01
Acquisition & Access
- Digital forms
- Contact-center offload
- Real-time scheduling
- Referral support
- 02
Front Desk
- Patient communication
- Check-in
- Administrative workflows
- 03
Clinical
- Document processing
- Screenings
- Care gaps
- Information handling
- 04
Financial
- Eligibility
- Financial clearance
- Charge and revenue workflows
- Reconciliation
- 05
IT & Infrastructure
- Integrations
- Analytics
- EHR optimization
- Access management
- Connections across existing healthcare technology
Our Customer Work
Built Alongside Healthcare Teams
Early COVID response
Capacity, within weeks.
During the early days of COVID, healthcare teams faced a rapidly changing operational crisis. Within weeks, Omaiven helped a community clinic support approximately 12,000 vaccinations and save more than 2,000 staff hours. An emerging technology met an urgent need for capacity.
≈12,000
vaccinations supported
2,000+
staff hours saved
“Call center volume continues to stretch our team, in a post COVID world. We wouldn’t have made it through these times without Omaiven!”
Community Clinic
“Omaiven builds trust with our patients. Their technology is our most productive and accurate team member.”
Community Health Center
Milestones
Our Journey
2018
Company building
Omaiven began with the everyday work of healthcare.
Jerold McDonald and Ani Bagepalli founded Omaiven around a shared question: what if we applied AI and automation to the work that kept healthcare teams busy?
September 2019
Product & coverage
A digital assistant for the barriers around care.
Forbes covered Omaiven’s AI-powered digital assistant and its aim to reduce missed appointments. The focus was on the practical work of helping people reach care.
Read on ForbesOctober 2019
Company building
Omaiven at Techstars Impact Demo Day.
Omaiven presented its AI-powered assistant at Techstars Impact Demo Day in Austin, bringing patient access and missed appointments into a community of mission-driven companies.
Read on SiliconHills NewsEarly COVID response
Capacity when healthcare needed it quickly.
Within weeks during the early COVID response, Omaiven helped a community clinic support approximately 12,000 vaccinations and save more than 2,000 staff hours. Mia, the AI assistant, supported scheduling, questions about COVID-19 testing and transportation needs.
Read on Reported by MedCity News in 2021Product evolution
After the early COVID response, Mia grew into a Digital Workforce.
As Omaiven built, deployed and learned after the early COVID response, capabilities expanded beyond Mia into broader workflows, a digital workforce and a larger AI platform for healthcare operations.
July 2023
Company building
Omaiven got backing from Google.
The Google for Startups Black Founders Fund supported Omaiven with funding, cloud credits and mentorship.
Read on SiliconHills NewsApril 2024
Ideas
Humanity in Health Care.
Trinity University explored the thinking behind Omaiven: technology as support, empathy in care and time returned to people.
Read on Trinity University
Writing & Coverage
Ideas & News
Company writing · July 2023
Omaiven Health Gets Backing from Google
Google for Startups Black Founders Fund backing brought funding, cloud credits and mentorship to Omaiven’s next stage of building.
Read the article
Company writing · July 25, 2023
Closing the Gap in Health Inequality
Omaiven shared an Economist Impact case study on Johnson & Johnson Impact Ventures and the work of closing gaps in health equity.
Economist Impact
Explore the story
Company writing
J&J and Village Capital Award Omaiven for Accelerating Culturally Competent Care
Omaiven was selected in a program focused on culturally competent care, with support for work on clinic operations and barriers to access.
Read the articleThe Frontier Perspective
At the Frontier of AI for Healthcare Operations
Omaiven began in 2018 with a practical question about the work of healthcare. The journey brought that question into clinics, existing technology systems and conversations about access, equity and humanity. The thread through it all was simple: technology should give people more room to be people.
Where the Journey Led
Omaiven concluded operations in 2025. Jerold and Ani carried the experiences, ideas, and lessons from building the company into their next chapters.
The Founders
Jerold McDonald
Co-Founder & CEO, Omaiven
Now
Founder + AI Operating Partner, ethos AI Labs
Ani Bagepalli
Co-Founder & CTO, Omaiven
Now
CTO, Neela Cares